Delivery Conditions

The deliveries will be processed the following working day after the purchase's payment reception and will be received by the customer within 3-7 working days, counting from the formalization and registration of the purchase number. This period may be altered by a fortuitous event and may delay the delivery due to causes beyond the control and management of FactorChic, but in general we try to guarantee the deadline for deliveries. 
For gold or jewels (that allows different sizes for the product), the delivery time is 10-12 working days after the payment reception, for products that are "in stock". Please contact us by email: if the gold article is out of stock to confirm the delivery time.
Payments with money transfer can delay the delivery time. For purchases with several products, a single shipment is made; the delivery time in these cases will be the same as the product with a longer delivery.
Personalized products (products manufactured on demand, with personalized inscriptions....) can delay the delivery time in 2-4 days. In those cases, contact us to confirm the number of days in delivering.
Once the client has receipt the shipment, it is very important to verify all the products are in good conditions with no signal of damage. Otherwise, please contact us by e-mail: within 24 hours since the shipment receipt, in order to process the claim with the shipping agent as soon as possible. Keep all the shipment elements (boxes, bottles,...) in order to make possible to verify it.
Here you have a map with the different Zones in Europe, and the countries in each zone. The shipping cost is calculated for each order depending of the weight/size of the order and the destination address. The system will show you the shipping cost and options available before you finish your order. For example, to France, Germany,... the cost is about 10-12 €. The label "free shipping" that appears in some products, is applicable only for deliveries in Spain; for other countries the system calculates the shipping cost.
Map of countries and zones and estimate delivery time to each country: (please note you will have to add some days if you order gold product,..., this is the time to go from our main Warehouse to your address):